Returns Policy

Returns Policy

RETURNS POLICY

We are so confident in the quality of Nature's Design products, we’re proud to offer a 30 day 100% money back guarantee.

Also, if you break your glassware within 30 days, we’re happy to replace it at 50% off the regular retail price.

Returns
You may return any Nature's Design glassware or Pinus Cembra product for a full refund within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it in. It must also be in the original packaging.

Send returns to: Fractal Effects 13 McClure Cres Kanata ON K2L 2H1 


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we're approving the return or not. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
It can often take some time to process and post a refund. So first check your bank or credit card. If you still don't see it, please contact us at info@fractaleffects.ca.

Damaged Items
If your item is damaged upon delivery, please take a photo and send us an email at info@fractaleffects.ca. You must notify us as soon as it's opened, as the damage occured during delivery. We will send you a replacement at no cost to you. 

Breakage Policy

If you break your glassware within 30 days of purchase, we’re happy to replace it at 50% off the regular retail price, plus shipping. Simply send us a picture of the broken glassware and we'll send you a discount code to re-purchase the item via our site. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a discount code equal to the value of the original item will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

Shipping
To return any product, mail it to: 13 McClure Cres, Kanata, ON, K2L 2H1, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.