Replacement Assurance and Returns Policy

REPLACEMENT ASSURANCE

If your Nature's Design glassware breaks within 60 days of purchase, rest assured you can get a replacement at 50% off the regular retail price, plus taxes and shipping. Simply send us a picture of the damaged glassware and we'll send you a discount code to purchase the replacement item on our site. 

RETURNS 

Nature's Design glassware and home fragrance are high quality products. If you're not satisfied for any reason, we offer a 30 day 100% money-back guarantee. Your item must be in the same condition in which you received it and in the original packaging.

Email info@fractaleffects.ca to advise us of the return. Send returns to: Fractal Effects 13 McClure Cres Kanata ON K2L 2H1. You are responsible for shipping costs of returns. 

Your refund will be processed upon receipt of the returned product. Please allow a few days for the refund to be processed and posted to your account. 

DAMAGED UPON DELIVERY

Very rarely, customers may receive an item that is damaged upon delivery. If this happens, please take a photo and send us an email at info@fractaleffects.ca. You must notify us as soon as it's opened, as the damage occurred during delivery. We will send you a replacement at no cost.