Replacement Assurance and Returns Policy


If your Nature's Design glassware breaks within 60 days of purchase, rest assured you can get a replacement at 50% off the regular retail price, plus taxes and shipping. Simply send us a picture of the damaged glassware and we'll send you a discount code to purchase the replacement item on our site. 


Nature's Design glassware and home fragrance are high quality products. If you're not satisfied for any reason, we offer a 30 day 100% money-back guarantee. Your item must be in the same condition in which you received it and in the original packaging.

Email to advise us of the return. Send returns to: Fractal Effects 13 McClure Cres Kanata ON K2L 2H1. You are responsible for shipping costs of returns. 

Your refund will be processed upon receipt of the returned product. Please allow a few days for the refund to be processed and posted to your account. 


Very rarely, customers may receive an item that is damaged upon delivery. If this happens, please take a photo and send us an email at You must notify us as soon as it's opened, as the damage occurred during delivery. We will send you a replacement at no cost.